Privacy Policy

1. Information we may handle

To provide an online casino service, we may collect and use different types of information. The information handled will depend on how you use the website, the features you access and the checks that may be required before or during your account relationship. You should provide information that is accurate and kept up to date. If requested information is not provided, some account features or services may not be available.

Account and identity information

This may include your name, date of birth, contact details, username, account preferences and other information supplied when registering or managing an account. We may also handle information about your responsible gaming choices, account activity and communications with support.

Verification information

Where identity, age, location or account verification is required, we may handle copies or details of identity documents, proof of address, verification results and related information. These checks help confirm that an account is being used by the appropriate person and support the prevention of fraud, misuse and unlawful activity.

Payment and transaction information

We may handle information about deposits, withdrawals, wagers, winnings, account balances, transaction history and payment status. Payment providers may process payment details directly. We may receive information needed to confirm a payment or manage an account without necessarily receiving complete payment card details.

Technical, device and usage information

When you use the website, we may receive technical information such as your internet protocol address, browser type, device type, operating system, language settings, approximate location, pages visited, access times and information about how you interact with the service. This information can help with security, troubleshooting, performance and service improvement.

Communications and support information

If you contact us, we may retain the contents of your request, any attachments or documents you provide, and records of our response. We use this information to answer questions, investigate issues, maintain service records and improve support.

2. How and why information is used

Personal information is used for purposes connected with providing, securing and improving the service. Depending on the circumstances, we may use information to:

• Create, maintain and administer your account.
• Process deposits, withdrawals and other account transactions.
• Confirm your identity, age and eligibility to use the service.
• Carry out verification, security, anti-fraud and anti-money-laundering checks in general accordance with applicable requirements.
• Detect suspicious, unauthorised or harmful activity and protect players, the website and payment processes.
• Provide customer support and respond to questions, complaints or requests.
• Maintain accurate account, payment and transaction records.
• Operate, test, monitor and improve the website, applications and related services.
• Understand website usage and produce general reports, statistics and service insights.
• Send service messages about your account, transactions, security, changes to the service or other important operational matters.
• Send marketing communications where permitted and where you have provided the relevant consent or preference.
• Meet legal, regulatory, court, accounting, tax, security and other compliance obligations that apply to the service.

Information may be combined from different interactions where this is reasonably necessary for these purposes. For example, account, transaction and technical information may be reviewed together when investigating a security concern or resolving a payment issue. We do not use personal information for unrelated purposes unless permitted or required by applicable requirements, or where you have agreed to the additional use.

Marketing preferences

You may receive promotional communications only where the relevant requirements are met. You can withdraw consent or opt out of marketing at any time by using an unsubscribe option in a message or by contacting support@primaplaycasino.click. Operational and account-related messages may still be sent when they are necessary to provide the service, protect your account or communicate important information.

3. Cookies and similar technologies

The website may use cookies and similar technologies. A cookie is a small text file placed on your device that can help the website recognise your browser or remember information between visits. Cookies may be used to keep you signed in, support account functions, remember preferences, protect sessions, understand website performance and measure how services are used.

Some cookies may be necessary for the website to operate correctly, while others may support analytics, personalisation or marketing functions. Information collected through cookies may include device, browser, session and usage details. Where required, choices about non-essential cookies may be presented through the website or your browser.

You can manage or restrict cookies through your browser settings. You may be able to delete existing cookies, block future cookies or receive a warning before a cookie is stored. Disabling certain cookies may affect sign-in, account functions or the availability of parts of the website.

4. Sharing, security and international handling

We may share information with service providers and professional partners that help operate the website and manage the services. These parties may support payment processing, identity and verification checks, fraud prevention, technology, hosting, analytics, customer support, communications, security, auditing and legal or compliance functions. They should receive information relevant to the service they provide and are expected to handle it appropriately.

Information may also be disclosed where reasonably necessary to protect the rights, safety, property or security of players, the website or another person; to investigate suspected fraud, abuse or unlawful activity; to respond to legal process or an authorised request; or to support a business change, restructuring or transfer of services. We do not sell personal information as a general business practice.

Some service providers or systems may be located in Australia or overseas. Where information is handled outside Australia, reasonable steps are taken to support appropriate protection and to manage the handling consistently with applicable privacy requirements. The privacy protections available in another location may not be identical to those in Australia.

We use reasonable technical and organisational measures to protect information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication, monitoring, secure transmission and procedures for handling security incidents. No internet transmission or storage system can be guaranteed to be completely secure, so you should use a strong password, keep login details confidential and contact support promptly if you suspect unauthorised account activity.

5. Retention and your privacy rights

How long information is kept

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, to manage disputes, protect the service, maintain business records or meet applicable obligations. Some account, identity, payment and transaction records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be deleted, anonymised or securely disposed of, subject to technical, legal and operational considerations.

Requests about your information

You may contact us about your personal information by emailing support@primaplaycasino.click. You can ask to access the personal information held about you, request correction of inaccurate or incomplete information, ask for deletion of your data where deletion is available, or withdraw consent to marketing communications. You may also ask questions about how your information is used or raise a concern about its handling.

1. Send your request to support@primaplaycasino.click and explain what you are asking us to do.
2. Include enough information for us to understand and locate the relevant account or records. We may need to verify your identity before responding.
3. If you are requesting correction or deletion, identify the information concerned and explain the requested change where appropriate.
4. For marketing preferences, state that you wish to withdraw consent or stop promotional messages. An unsubscribe link may also be available in a marketing message.
5. We will review the request and respond within a reasonable period, subject to identity checks, technical limits, legal obligations and any applicable exceptions.

Deletion may not be possible where information must be retained for legal, security, fraud prevention, dispute resolution, accounting or other legitimate purposes. In those circumstances, access or use may be restricted where appropriate, and the information will be handled only for the reason it must be retained.

Updates to this policy

This Privacy Policy may be updated when the service, technology, privacy practices or applicable requirements change. The latest version will be made available on the website. We encourage you to review this page from time to time so that you understand how information is handled. Where a change is important, additional notice may be provided through the service or another suitable channel.