Responsible Gaming

Gamble for entertainment

Casino games are games of chance. Every result is determined by the relevant game mechanics, and previous results do not influence future outcomes. A win is never guaranteed, and no strategy can remove the risk of losing. You should only gamble with money you can afford to lose after your everyday living costs and financial commitments have been covered.

Responsible gambling means making informed decisions, keeping control of your activity and understanding that gambling is not a reliable source of income. Do not gamble to recover losses, pay bills, manage debt or improve your financial situation. If you are feeling stressed, upset, tired or under the influence of alcohol or other substances, it is safer to wait and return only when you can make a clear decision.

Before you play

• Decide how much time and money you are comfortable spending.
• Set a personal budget and treat it as an entertainment expense.
• Make sure essential bills, rent, debts and other commitments are covered first.
• Read the game information and understand the rules before placing a bet.
• Accept that losses are part of gambling and never chase them.
• Avoid gambling when you are distressed, angry, exhausted or affected by alcohol or drugs.

A budget is most useful when it is set before you start playing. Once the budget has been reached, stop for the day or the period you selected. Do not increase the budget because you are losing, and do not continue simply because you are close to a win.

Tools to help you stay in control

Account controls can help you manage the amount of time and money you spend. Available features may vary according to your account, product and applicable requirements. Review the options available to you before gambling, and contact the relevant support team through the website if you need help understanding how a control works.

Useful controls

• Deposit limits can help restrict the amount you add to your account over a chosen period.
• Loss or spend limits can help you set a maximum amount for gambling activity.
• Wagering limits can help you manage the amount you choose to stake.
• Time reminders can prompt you to review how long you have been playing.
• Activity statements can help you check deposits, withdrawals, bets, wins and losses.
• Breaks can prevent access for a selected period when you want time away from gambling.
• Self-exclusion can block access for a longer period when you need stronger protection.
• Account closure can be considered when you no longer want to use the service.

Choose limits that reflect your real circumstances rather than an amount you hope to win. A limit should not be viewed as a target to spend. If you set a limit and later feel pressure to raise it, take that as a warning sign and stop playing. A cooling-off period or self-exclusion may be more appropriate.

If you request a break, self-exclusion or account closure, do not create another account or use another person’s account to continue gambling. Do not ask another person to place bets for you. These actions can undermine the protection you have chosen. Tell someone you trust about your decision and remove gambling applications or saved payment methods if that will make your break easier to maintain.

Recognising when gambling may be a problem

Gambling can become difficult to control for some people. A problem is not defined only by the amount of money lost. It can also affect your time, mood, relationships, work, study and general wellbeing. You may find it helpful to ask yourself honest questions about your gambling and the reasons you continue to play.

Possible warning signs

• You spend more money or time gambling than you planned.
• You try to stop or cut back but find it difficult to do so.
• You chase losses by placing larger or more frequent bets.
• You hide your gambling or do not tell others how much you spend.
• You borrow money, sell possessions or use money meant for essentials to gamble.
• You feel restless, irritable or anxious when you are not gambling.
• You think about gambling throughout the day or struggle to focus on other activities.
• You gamble to escape stress, loneliness, sadness or other difficult feelings.
• Gambling affects your work, study, sleep, relationships or family life.
• You feel guilt, shame or regret after gambling but continue to play.

One or more of these signs does not mean you must manage the situation alone. It is a good reason to pause, use the available account controls and speak with someone you trust. Ask for help early rather than waiting for financial or personal problems to become more serious.

Do not try to win back money by gambling more. Chasing losses can lead to larger bets, greater financial pressure and further losses. Stop gambling, protect your remaining funds and consider independent financial or counselling support. A trusted family member, friend, health professional or gambling support service can help you make a practical plan.

Getting help and protecting others

If gambling is affecting you or someone close to you, support is available in Australia. You can speak with a qualified gambling counsellor, health professional or an established gambling support service in your state or territory. These services may offer confidential information, counselling, financial guidance and support for family members. You do not need to wait until you have a serious problem before asking for assistance.

If you are experiencing immediate danger, severe distress or thoughts of harming yourself or another person, contact emergency services or an appropriate urgent support service in your area. Gambling support services are not a substitute for emergency assistance.

Keeping gambling away from children

Gambling services are intended for adults who meet the applicable age and eligibility requirements. Minors must not access or use a gambling account. Keep your login details, devices and payment methods secure, and do not allow another person to use your account. Use suitable device settings, parental controls and payment protections where appropriate.

You are responsible for keeping your account credentials confidential. If you believe another person has accessed your account, change your password and seek assistance through the available website support channels. Never share verification codes, passwords or other security information with another person.

Our approach

Primaplay Casino aims to provide clear information about gambling risks and encourage customers to make informed choices. We may use account reviews, age and identity checks, activity monitoring and other responsible gambling measures where required or appropriate. If we need information from you to support account safety or meet applicable obligations, provide accurate details and respond promptly.

Responsible gambling is a shared responsibility. We provide tools and information, but you should decide whether gambling is suitable for you and use the controls available. Review your gambling regularly, take breaks and seek independent help whenever you feel that gambling is becoming difficult to manage.